Customer Service
We know exactly how you feel - especially when you’ve had a bit of a mishap. That’s why we’re here for you, no matter what. In our RC workshop, we’re experts at getting your gear back in top shape after a few hard knocks.
Cruising through Copenhagen? Swing by our physical hobby shop! We’re always up for a geeky chat, solid RC advice, and a bit of inspiration to get your next project rolling.
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Frequently Asked Questions
How can I get in touch with you?
Send an email to us at support@morfars.com or fill out the contact form - and the right expert will get back to you directly, always within 24 hours on weekdays.
Can I visit you?
Yes, we have a hobby store in Herlev outside Copenhagen (Denmark). See all the details about the store here.
There's something wrong with my product
We're eager to help with that. We have our own workshop where we can fix almost anything.
Scroll up the page and select "send item back" and follow the instructions.
Is it safe to shop at Morfars.com?
Yes, we're a trustworthy company and have been in business since 2002. Morfars.com is a certified e-marked webshop, which means you're protected by the e-mark's guarantee scheme. We follow all regulations and treat your data with care.
Do you have any tips for a first-time buyer?
Yes, we've gathered some great advice here: important info about RC.
Check out our guides above; there are plenty of helpful tips and recommendations.
How do you deliver, and what are the shipping costs?
All packages are sent with Postnord to a private address, company address or parcel shop / pickup location.
The delivery costs are €15 for all packages in Europe. The expected delivery time is 2-6 days.
For purchases over €95, cheaper shipping or free standard shipping (3-7 business day delivery) is offered.
What about returns and warranty?
You have a 14-day right of withdrawal. If you return the item unused and in substantially salable condition, you'll receive a 100% refund. If the item has been used, you'll get a reduced refund.
There is no warranty, but you have a 2-year claim period that covers defects and faults in the product.
See the terms and conditions for all the details.
Where can I find spare parts?
We have a lot of parts in stock, and we can order the others for you.
Can I buy a gift card?
Yes, you can find the gift card right here: gift card for morfars.com