Terms of service

Last updated: 15 July 2026

Terms of sale are rarely the life of the party. That is why we have written them as clearly as possible and put the most important points first.

Morfars.com sells, among other things, hobby products that can go fast, fly high and break if they hit something hard. We take responsibility for defects and faults in the products. You take responsibility for accidents, incorrect use and lack of maintenance.

Therefore, read the product description, the instructions and the terms below before you start using the product.

1. About these terms

These terms of sale and delivery apply to consumers' purchases of physical goods, gift cards and any associated services on Morfars.com.

A consumer is understood to be a person who acts mainly outside their trade or profession.

If you act as a business or mainly as part of your trade, the mandatory consumer rules, including the rules on the right of withdrawal, do not apply. Any special terms for business purchases must be agreed separately with us.

Your agreement with us consists of:

• your order
• the relevant product description
• the information shown in the basket and at checkout
• these terms of sale and delivery
• our return and refund policy
• our delivery policy
• our special terms on pre-orders, where they are relevant

If the information on a specific product page or at checkout differs from the general terms, the specific information applies to the purchase in question.

2. Who are you dealing with?

MORFARS.DK ApS
Hørkær 30
2730 Herlev
Denmark
CVR no. 27776175
Phone: 70 25 90 98
Email: support@morfars.com

You can find our other contact details in our contact information.

3. Important information about our hobby products

Morfars.com sells products that require you to familiarise yourself with how they are to be used, adjusted, charged and maintained.

A remote-controlled car can break in a collision. A drone or model aircraft can break in a crash. A boat can be damaged by water if its seals, shafts or electronics are not checked and maintained correctly.

This does not in itself mean that there was a defect in the product.

You must read the instructions

You must read the accompanying instructions and the relevant information on the product page before the product is assembled, charged or put into use.

If instructions are missing, or you are in doubt about the assembly, charging, setting or use of the product, you must contact us before you start using the product.

Many of our products are supplied with the manufacturer's full instructions in English and without full Danish manufacturer's instructions. This is part of the terms of the purchase.

You must therefore make sure that you can understand the instructions or obtain the necessary help before you use the product. You are always welcome to contact us if anything is unclear.

This information does not limit any mandatory statutory requirements for safety information or your statutory rights.

Age recommendations and supervision

You must follow the product's stated age recommendations and safety information.

Many products require technical understanding, motor skills and responsible use. Children should therefore use the products under appropriate supervision by an adult, even if the product may be used by children according to its labelling.

Local rules

You are responsible for investigating and complying with the rules that apply to the use of the product where you intend to use it.

These may include rules on:

• flying drones and model aircraft
• registration and insurance
• use in public areas
• age and supervision
• radio frequencies and transmission power
• use of boats on lakes, in harbours and other waters
• transport, charging and storage of batteries

This does not change our responsibility for ensuring that the goods can lawfully be sold on the market to which we expressly offer the goods.

4. What is not a defect?

The right to make a complaint covers faults and defects that were present at delivery, even if the fault only becomes apparent later.

The right to make a complaint does not cover damage or problems that are wholly or partly due to, for example:

• collisions, crashes, blows or other accidents
• incorrect use or use contrary to the instructions
• incorrect assembly, mounting, adjustment or calibration
• lack of cleaning, lubrication or other necessary maintenance
• continued use after signs of fault, damage or abnormal function
• overloading or overheating
• water, moisture, sand, salt, soil or dirt beyond what the product is intended for
• use of incorrect batteries, chargers, power supplies, spare parts or accessories
• overcharging, deep discharge, incorrect storage or physical damage to batteries
• modifications, tuning or repairs that have caused or aggravated the problem
• ordinary wear and tear

Ordinary wear parts may include, among others:

• tyres and wheels
• gears and clutches
• bearings and bushings
• drive shafts
• motor brushes
• propellers
• brake and friction parts
• bodies and cosmetic parts
• batteries, whose capacity naturally falls with use and age

A wear part can of course still be defective if it had an original material or manufacturing fault.

Limit the damage

If a product starts to behave abnormally, for example by becoming unusually hot, smelling, making noise, losing control or showing signs of physical damage, you must stop using the product and contact us.

If you continue to use it and aggravate the damage, the additional damage is not necessarily covered by the right to make a complaint.

Also contact us before you take a product apart or attempt to repair it. An intervention does not automatically remove the right to make a complaint, but the right to make a complaint does not cover damage that the intervention has caused or aggravated.

5. Product descriptions, images and compatibility

We strive to ensure that product descriptions, images, specifications, prices and stock information are correct.

Product images are illustrative. Minor differences in colour, packaging, labelling and the appearance of accessories may occur, provided they do not change the essential properties or function of the product.

We continuously optimise our packaging. Products may therefore be delivered in neutral packaging or plain brown cardboard boxes.

When buying spare parts, batteries, chargers and other accessories, you are responsible for checking that the part fits your product and your specific model.

If you are in doubt about compatibility, you must contact us before ordering. A spare part that was ordered incorrectly but delivered correctly is not a defect. However, you can use the right of withdrawal under the general rules if the conditions are met.

6. Prices

Prices are shown in the currency that applies to the market you have selected.

Prices to consumers include the VAT applicable to the purchase, unless expressly stated otherwise.

Delivery costs and any other costs are shown before you complete the purchase.

If your bank or payment provider carries out a currency conversion, it may apply its own exchange rate and charge its own fees. These costs are not set by Morfars.com.

7. Ordering and conclusion of the agreement

When you place an order, you make an offer to buy the selected goods on the terms shown.

The first automatic email after the order confirms only that we have received your order. It is not our final acceptance of the order.

A binding purchase agreement is concluded when we subsequently:

• expressly confirm that the order is accepted, or
• send you a dispatch confirmation

Until then, we may reject an order if, for example:

• the goods are sold out or cannot be obtained
• there is a price, stock or product data error
• we cannot deliver to the stated address or the selected country
• the sale or delivery would be contrary to applicable rules
• the payment cannot be approved
• the order gives reasonable suspicion of fraud, misuse or resale contrary to a stated purchase restriction

If we reject an order, we release or refund any reserved or received amounts without undue delay.

Notwithstanding the above, we are not bound by an obvious price or clerical error that you realised or ought to have realised was an error.

8. Payment

The current payment options are shown at checkout and may vary according to country, currency and device.

Payment may be processed through, among others, Shopify Payments, AltaPay, Klarna, card networks, banks and other providers behind the selected payment method.

In the case of card payment, the amount may be reserved on your account in accordance with the terms of your card and your payment provider.

As a rule, the amount is not charged until the goods are dispatched or handed over to you.

If an order is sent in several shipments, payment may be charged as the goods are dispatched.

Special rules may apply to payment for pre-orders. These are clearly stated before the purchase and in our policy on pre-orders.

9. Delivery

We deliver to the countries and addresses that can be selected at checkout.

The current delivery methods, prices and expected delivery times are stated at checkout and in our delivery policy.

We use PostNord and any local delivery partners that PostNord cooperates with in the recipient country.

A stated delivery date or delivery time is an expected time, unless we have expressly agreed that delivery on a specific date is essential.

We may split an order into several shipments if this is practical and does not entail additional delivery costs for you.

Check your details

You are responsible for ensuring that your name, delivery address, email address and phone number are correct.

If you discover an error, you must contact us as soon as possible. We cannot guarantee that the details can be changed after the order has been packed or handed over to the carrier.

Uncollected and undeliverable parcels

Failing to collect or receive the parcel is not in itself a valid withdrawal.

If a parcel is returned to us because of:

• failure to collect it
• an incorrect or incomplete address
• a missing name on the letterbox or door
• refused receipt without a simultaneous notice of withdrawal
• other circumstances for which you are responsible

we may claim our reasonable and documented costs for return freight and any re-dispatch.

You can read more in our delivery policy.

10. Pre-orders

A pre-order is an order for goods that are not yet in stock or ready for delivery.

Expected delivery times for pre-orders are estimates and may change as a result of, among other things, production, transport, customs clearance and delays at suppliers.

The specific terms on payment, delivery and cancellation are stated in our policy on pre-orders.

11. Right of withdrawal

As a consumer, you can as a rule withdraw from your purchase without giving a reason within 14 days.

If you have bought several goods in the same order, you can choose to withdraw from the purchase of some or all of the goods.

When does the period begin?

The withdrawal period expires 14 days after the day on which you, or a person chosen by you, but not the carrier, take physical possession of the goods.

If goods from the same order are delivered separately, the period runs from the day on which you receive the last item.

If goods consist of several parts or lots, the period runs from the day on which you receive the last part or the last lot.

If the period expires on a public holiday, Saturday, the Danish Constitution Day (Grundlovsdag), Christmas Eve or New Year's Eve, the period is extended to the following working day.

How to withdraw

You withdraw by giving us a clear notice that you wish to withdraw from the agreement.

The easiest way is to select Withdraw purchase at the bottom of Morfars.com and fill in the form.

When you use the digital function, you receive an electronic receipt for your notice.

You can also write to:

MORFARS.DK ApS
Hørkær 30
2730 Herlev
Denmark
Email: support@morfars.com

You cannot withdraw by merely refusing to receive the goods or failing to collect them without at the same time giving us clear notice that you are withdrawing.

The withdrawal period is met if you send your notice before the period expires.

Return after withdrawal

Once you have notified us of your withdrawal, the goods must be sent or handed over to us without undue delay and no later than 14 days after the notice.

You pay the costs of returning the goods after withdrawal yourself.

You can choose to buy a return label through us. The price is shown before you order the return label and may vary according to country, parcel size and type of transport.

Goods cannot be sent cash on delivery.

You bear the risk of the goods until we receive them. You should therefore pack them securely and keep the receipt and tracking number.

The practical information is stated in our return and refund policy.

12. Refund on withdrawal

When you withdraw from the entire purchase, we refund the payments we have received from you, including the price of the cheapest standard delivery method that we offered for your order.

If you have chosen a more expensive delivery method, we do not refund the difference between this and the cheapest standard delivery method.

If you withdraw from only part of an order, we do not as a rule refund the original delivery cost when the delivery price would have been the same for the goods you keep.

We refund the amount without undue delay and no later than 14 days after the day on which we received your notice of withdrawal.

We may withhold the refund until:

• we have received the goods back, or
• you have provided documentation that the goods have been returned

As a rule, we use the same means of payment that you used for the purchase, unless otherwise agreed.

13. The condition of the goods on withdrawal

You may examine the goods in the same way as would normally be possible in a physical shop.

You are liable for any diminished value resulting from handling other than that necessary to establish the nature, properties and function of the goods.

For many of our hobby products, the following will normally go beyond an ordinary examination:

• outdoor driving, sailing or flying
• driving, sailing or flying that causes scratches, wear or dirt
• use in soil, sand, grass, water or snow
• fitting stickers or permanent parts
• changing wires, connectors, software or factory settings
• charging and using batteries beyond a careful and necessary functional check
• opening sealed bags of small spare parts, if the goods can no longer be sold as new
• missing accessories, tools, documentation or parts

If you have actually put the goods into use, you can still withdraw, but we may deduct the documented diminished value from the refund.

In serious cases, the diminished value may amount to a large part of the price of the goods or the entire value of the goods, if the goods in reality no longer have any sale value.

Packaging

You should return the goods with the original packaging, inserts, bags, accessories, tools and documentation.

The original packaging may be opened carefully.

Missing or damaged packaging may result in diminished value if the packaging is important for the protection of the goods or for the ability to resell them.

Original packaging is not a requirement for a complaint. Here, the goods merely need to be packed securely.

14. Right to make a complaint

The rules of the Danish Sale of Goods Act (købeloven) on defects apply to your purchase.

As a consumer, you have as a rule a two-year right to make a complaint from the time of delivery.

If mandatory legislation in your country of residence gives you longer or better protection, these terms do not limit that protection.

A defect may, for example, be:

• a material or manufacturing fault
• that the goods do not correspond to the agreed description
• that the goods lack a property that we have specifically promised
• that we have given incorrect information that was significant for the purchase

Ordinary wear and tear, incorrect use and self-inflicted damage are not defects.

Make your complaint within a reasonable time

You must contact us within a reasonable time after you have discovered or ought to have discovered the problem.

If you make your complaint within two months after you have discovered the problem, the complaint is always timely.

In the case of visible transport damage, we ask you to contact us as soon as possible. Contacting us quickly makes it easier to document the damage to the carrier, but it does not shorten your statutory right to make a complaint.

How to submit a complaint

Submit the complaint via our return form or contact us at support@morfars.com.

You must state, as precisely as is reasonable:

• order number
• which product the matter concerns
• what the problem is
• when and how the problem arose
• how the product was used, charged and maintained

We may ask for images, video or other reasonable documentation if it can help us assess the matter.

You must assist with reasonable troubleshooting. However, you should not carry out interventions or repairs that may damage the goods or require special professional qualifications.

Examination, repair and replacement

We are entitled to examine the goods and to decide whether a defect is present.

If the complaint is justified, we may, in accordance with the rules, offer, among other things:

• repair
• replacement
• an appropriate reduction
• cancellation of the purchase and a refund

We will normally have the opportunity to first repair or replace the goods, if this can be done within a reasonable time and without significant inconvenience to you.

Freight in the case of a complaint

Contact us before you send the goods.

If the goods are to be returned for examination, we as a rule offer a prepaid return label or another suitable return method.

If the complaint is justified, we pay the reasonable and necessary transport costs.

If, without prior written agreement, you choose a more expensive form of transport than the solution we have offered, we as a rule refund at most an amount corresponding to the price of the solution we offered.

This does not apply, however, if special circumstances made the more expensive form of transport reasonable and necessary.

You therefore cannot, without agreement, send the goods by, for example, taxi, courier or express freight and expect us to automatically pay the entire amount.

If the complaint is not covered

If the examination shows that the problem is not due to a defect but, for example, to an accident, incorrect use, lack of maintenance or ordinary wear and tear, the complaint is not justified.

In that case, you may be charged:

• the price of the return label we made available
• the cost of sending the goods back to you
• an examination or repair fee, if we have clearly stated the amount in advance and you have accepted it

We do not charge an examination fee solely by reference to these terms. Such a fee must be specifically agreed before the examination is carried out.

15. Paid repairs

If damage is not covered by the right to make a complaint, we can in many cases offer a paid repair.

We can carry out simple troubleshooting and minor repairs up to an amount stated in advance.

If the repair is expected to exceed this amount, we normally contact you with a quote before the work continues.

You pay the transport costs for a paid repair yourself, unless otherwise agreed.

If you decline a repair quote, you may be charged the costs agreed in advance for troubleshooting and return freight.

16. AI assistant and customer service

Morfars.com uses an AI assistant as part of our customer service.

The AI assistant can help with general questions about, among other things, products, orders, delivery and our policies.

The AI assistant's answers are indicative. It may misunderstand questions, overlook information or give an incorrect answer.

The AI assistant is not authorised, on behalf of Morfars.com, to:

• change prices or terms of sale
• approve a complaint
• promise a refund, discount or compensation
• depart from a product page or order confirmation
• enter into a binding special arrangement

An individual special arrangement is only binding when it has been confirmed in writing by an employee who is authorised to do so.

If an AI answer seems unclear, incorrect or contrary to the product page or these terms, you should ask an employee for help before you act or start using the product.

This section does not limit the rights you already have under a binding agreement or mandatory legislation.

17. Shopify and the processing of information

Morfars.com is hosted and operated on Shopify's platform.

Shopify processes information when you visit Morfars.com, create an account, use our functions or complete a purchase.

As Shopify Network Intelligence is enabled, Shopify may also provide services on the basis of your interactions with Morfars.com, other Shopify stores and Shopify itself.

You can read more about the processing, your options and your rights in our privacy policy and in Shopify's privacy policy for consumers.

18. Gift cards

Electronic gift cards for Morfars.com are valid for two years from the date of issue.

The validity period is also stated at the time of purchase or on the gift card.

The gift card can be used as payment on Morfars.com until the balance is used up or the gift card expires.

In practice, the gift card code functions as a means of payment. You are therefore responsible for keeping the code safe and not sharing it with unauthorised persons.

We are not obliged to replace a gift card that has been lost, deleted or used by another person, unless we are responsible for the matter.

Any residual value on an electronic gift card may be claimed for payment in accordance with the rules applicable from time to time for electronic gift cards, including as a rule within the validity period of the gift card and for up to one year after its expiry.

19. Complaint options

If you believe that there is something wrong with a product or with our handling of your case, you must contact us first.

We would like to have the opportunity to examine the matter and try to find a solution.

If we cannot reach agreement, a consumer can lodge a complaint with:

Nævnenes Hus
Mæglingsteamet for Forbrugerklager
Toldboden 2
8800 Viborg

The complaint is lodged via the Complaints Portal of Nævnenes Hus.

Amount limits, fees and other conditions apply for a case to be processed. The current conditions are stated on the website of Nævnenes Hus.

If you are resident in another EU country, Norway or Iceland, you can contact the European Consumer Centre in your country of residence through the European Consumer Centres Network.

20. Governing law and jurisdiction

The agreement is governed by Danish law.

This choice of law does not deprive you of the protection you have under mandatory consumer rules in the country where you have your habitual residence, if those rules apply to the agreement.

A dispute is dealt with by the court that is competent under the applicable rules.

21. Changes to the terms

We may change these terms for future purchases when our products, workflows or the applicable rules change.

A purchase that has already been completed is covered by the terms that applied when the agreement was concluded, unless a change follows from mandatory legislation or is agreed separately with you.

Standard withdrawal form

This form should only be completed and returned if you wish to exercise the right of withdrawal. Using the form is not mandatory.

To:
MORFARS.DK ApS
Hørkær 30
2730 Herlev
Denmark
Email: support@morfars.com

I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement for the following goods or services:

____________________________________________________________

Ordered on/received on:

____________________________________________________________

Consumer's name:

____________________________________________________________

Consumer's address:

____________________________________________________________

Date:

____________________________________________________________

Consumer's signature, only if the form is sent on paper:

____________________________________________________________