Cancellation policy

Last updated: 15 July 2026

Pre-orders

Items shown as “In stock” on Morfars.com are in stock with us and are not pre-orders.

This policy applies only to items that are clearly sold as pre-orders. At present, this mainly concerns Traxxas spare parts, which are not part of our normal stocked range but which we can order in for you.

When you pre-order an item, you reserve an item that is not yet in stock at Morfars.com and is therefore not ready for dispatch.

The expected time of dispatch is stated on the product page or at checkout. This time is an estimate and may change as a result of, among other things, production, transport, customs clearance or delays at our supplier.

Payment

Payment may be reserved or authorised when you place the order.

As a rule, the amount is not charged until the item is dispatched.

If, exceptionally, prepayment applies to a specific item, this will be clearly stated before you complete the purchase.

If your order contains both stocked items and pre-ordered items, payment may be charged as the items are dispatched.

You can cancel before dispatch

You can cancel a pre-order as long as the item has not been dispatched.

You cancel by:

Please provide your order number and the item you wish to cancel.

If payment has already been charged, we will refund the amount for the cancelled item.

If the amount is only reserved on your payment card, the reservation will be released or expire in accordance with the payment provider's rules. It may take a few banking days before the amount again appears as available in your account.

If the item has already been shipped

Once the item has been dispatched, we cannot guarantee that the shipment can be stopped.

Instead, you can use your ordinary right of withdrawal and return the item in accordance with the rules in our return and refund policy.

You cannot withdraw simply by failing to collect or receive the parcel. You must at the same time give us clear notice that you wish to withdraw from the purchase.

If delivery is delayed

The expected time of delivery for a pre-order is an estimate and not a guaranteed delivery date, unless otherwise expressly agreed.

If the expected time of delivery changes significantly, we will try to inform you.

You can cancel the pre-order as long as the item has not been dispatched.

If we are unable to deliver the item, we will cancel the order and refund any amounts that have already been charged.

Traxxas spare parts that we order in

Traxxas spare parts that are not available on Morfars.com, but which we obtain by arrangement with you, are treated as pre-orders.

The same applies to Traxxas spare parts that are clearly marked as a pre-order on the product page.

You can cancel them until they have been dispatched, and after receipt the ordinary right of withdrawal applies.

The fact that a standard spare part has been obtained specially for you does not in itself mean that the right of withdrawal lapses.

You are responsible for checking that the spare part fits your product and the specific model.

If you are in doubt about compatibility, you must contact us before ordering. An incorrectly ordered but correctly delivered spare part is not a defect. However, you can use the ordinary right of withdrawal if the conditions for it are met.

Individually made or customised items

The right of withdrawal may be excluded for items that are made, altered or customised according to your individual specifications.

This does not apply to ordinary standard spare parts simply because we order them in for you.

If an item is covered by the exception, you will be clearly informed of this before you complete the order.

Other terms

Our general terms of sale and delivery, shipping policy and return and refund policy also apply to pre-orders.