Shipping policy
Last updated: 15 July 2026
Here you can read how we ship your order, when you can expect it, and what to do if the parcel is delayed or takes an unexpected detour.
This delivery policy supplements our terms of sale and delivery. If something specific is stated on the product page or at checkout, the specific information applies to that particular order.
Where do we deliver?
We deliver to the countries and areas that can be selected at checkout.
If a country or address cannot be selected, we generally do not offer delivery there.
We ship with PostNord. For deliveries outside Denmark, PostNord may hand the parcel over to a local delivery partner.
The delivery options shown at checkout depend on, among other things, the delivery country, address, parcel size and product type.
Delivery methods
Depending on your address and order, you may be offered, among other things:
- delivery to a parcel shop or other pickup point
- delivery to a parcel locker or Nærboks
- delivery to a private address
- delivery to a staffed business address
- Click & Collect at Morfars.dk in Herlev
The options shown at checkout are the options that apply to your specific order.
Delivery price
The delivery price is calculated based on, among other things, the delivery country, delivery method, parcel size, weight and order value.
The total delivery price is shown at checkout before you complete the purchase.
We may offer free or cheaper standard delivery when certain conditions are met. The current thresholds and any exceptions appear in the cart or at checkout.
Dispatch and delivery time
The expected dispatch or delivery time is shown on the product page or at checkout.
If, for example, it states that an item is dispatched within 1-3 business days, that is the time we expect to use before the parcel is handed over to PostNord. The transit time is then added on top.
Stated dates and delivery times are estimates, unless we have expressly agreed that delivery on a specific date is essential.
Longer delivery times may arise in particular around holidays, Black Friday, major campaigns, extreme weather, strikes, transport problems and customs processing.
If an order contains items with different dispatch times, we normally ship the order when all the items are ready. We may choose to split the order into several parcels without charging extra shipping solely because of the split.
For pre-ordered items, the expected date stated on the product page applies. You can read more in our policy on pre-orders.
Tracking and delivery notifications
When your order has been shipped, you will normally receive a shipping confirmation with tracking.
PostNord or the local delivery partner may also send notifications by email, SMS or app.
You are responsible for providing a correct email address and phone number, as well as for keeping an eye on tracking and pickup deadlines.
Check the delivery address
You are responsible for ensuring that the name, address, postal code, country, email address and phone number are correct.
If you discover an error, you must contact us as soon as possible. We cannot guarantee that the information can be changed after the order has been packed or sent to PostNord.
If the parcel is returned due to an incorrect or incomplete address, a missing name on the door or other circumstances for which you are responsible, we may claim our reasonable and documented costs for return shipping and any reshipping.
Parcel shop and parcel locker
If you choose delivery to a pickup point or a parcel locker, the parcel must be collected within the carrier's deadline.
PostNord may move the parcel to another nearby pickup point if the chosen location is, for example, full, closed or temporarily unavailable.
Failing to collect the parcel is not in itself a valid cancellation. You must at the same time give us clear notice that you wish to cancel the purchase.
If an uncollected parcel is returned to us, we may claim our reasonable and documented costs for return shipping and any reshipping.
Delivery without signature
In some cases you can agree with PostNord that the parcel may be left without a signature, for example through Modtagerflex or a similar arrangement.
When the parcel has been placed correctly at the location you have agreed with the carrier, it has been delivered, and the risk passes to you.
Morfars.com is therefore not responsible if a correctly placed parcel is subsequently stolen, removed by others or damaged by conditions at the delivery location.
If the parcel is not placed as agreed, you must contact us as soon as possible.
Click & Collect
You can choose Click & Collect and pick up the order at:
MORFARS.DK ApS
Hørkær 30
2730 Herlev
Denmark
You must wait for notice that the order is ready. An order confirmation does not necessarily mean that the order is already ready for pickup.
The current opening hours can be found on the Morfars Hobbybutik page.
At pickup, we may ask for an order number, order confirmation or ID.
Delivery to other countries
For deliveries outside Denmark, the parcel may be handed over to a local carrier, and the delivery time may be longer.
Certain products, especially loose lithium batteries, large items and products with special transport requirements, cannot be delivered to all countries or by all delivery methods.
If an item cannot be shipped to the chosen country, we will contact you. If we cannot find another solution, we will cancel the affected item or order and refund any amounts received.
For deliveries outside the EU customs territory, local authorities may charge import VAT, customs duties and fees. These amounts are paid by the customer, unless it is clearly stated at checkout that they are included.
Delayed, lost or damaged parcels
If the parcel is delayed, you should first check the tracking.
Contact us if the parcel does not move for a longer period, is marked as delivered without being found, or appears to be lost.
If the item or packaging is damaged, you must contact us as soon as possible and keep the item, the packaging and the shipping label. Feel free to take photos before anything is thrown out.
A quick enquiry makes it easier for us to investigate the case with the carrier, but does not shorten your statutory right to complain.
With ordinary delivery, Morfars.com bears the risk until you or a person you have designated receives the item.
Contact
If you have questions about delivery or a specific parcel, you can contact us at:
Email: support@morfars.com
Phone: (+45) 70 25 90 98
Please have your order number and tracking number ready. It makes the parcel hunt considerably less archaeological.