Contact information

Last updated: 15 July 2026

Contact Morfars.com

If you have questions about products, an order, delivery, returns or complaints, we are happy to help.

MORFARS.DK ApS
Hørkær 30
2730 Herlev
Denmark
CVR no. 27776175

Write to us

The best way to contact us is in writing. It makes it easier for us to find your order, look into the matter and document what we agree.

Please have your order number ready if your enquiry concerns a purchase.

Chat and AI assistant

Our chat may initially be answered by an AI assistant that can help with common questions about products, orders, delivery and our policies.

The AI assistant can make mistakes. You can therefore always ask for your enquiry to be handed over to a member of staff.

Do not send payment card details, passwords, CPR number or other sensitive information in the chat.

Phone and option to be called back

Phone: (+45) 70 25 90 98

We do not offer direct phone service. The number goes to an answering machine.

If you would like to be called back, you can:

  • write to us by email
  • use the contact form
  • ask for a call in the chat

Please state your name, phone number, any order number and briefly what your enquiry is about.

We try to call back when the matter is best suited to a phone conversation. Make sure you can receive calls from a number you have not saved.

If we cannot reach you, we will normally try to follow up in writing, provided you have given an email address. We cannot guarantee further call attempts.

Visits and collection

You can visit our showroom or collect a Click & Collect order at the address above.

Please wait for notification that a Click & Collect order is ready before leaving home.

The current opening hours can be found on the Morfars Hobbybutik page.

Returns and complaints

For a return, complaint or repair, you should first create the case via our return form.

Do not send goods back cash on delivery or without first following our return instructions.

You can read more in our return and refund policy.